TLR employees are known for shattering glass ceilings on a daily basis, there is no limit to what we can make happen! In true Servant Leadership fashion, we are a team of teams.

A career at TLR opens the door to countless opportunities for our people to hone their skills, push limits and uncover their potential. TLR is a community of family and friends that just happen to work together. We have created and continue to nurture a culture full of collaborative, empowered professionals that continue to grow. No matter the job, every TLR employee shares one mission: Opening world markets one company at a time. If you are interested in finding out what sets us apart from the competition and how we continuously delight our clients, click apply today to check out our current openings!

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Title and Department

Information Technology Manager

Department: Information Technology

The Manager of Information Technology (IT) holds a key role in ensuring the overall functionality, security, and accessibility of our organization’s computer resources. This position requires a comprehensive understanding of technology theories and applications on a macro-level. Reporting to the Vice President of Administration, this exempt position involves the broad maintenance of our IT infrastructure, emphasizing both functionality and security to support the organization’s operational needs effectively.

 

This position is responsible for, but not limited to, the following:

  • Supervising Team Members: Overseeing the IT Systems Analyst and Systems Administrator.
  • Promoting a positive relationship with the IT department’s internal clients, team members, and vendors by ensuring accurate, timely and proactive communication
  • Efficiently maintaining external partnerships and outsourcing initiatives, ensuring seamless collaboration with external vendors.
  • Key responsibilities include vendor selection, contract negotiation, performance monitoring, and fostering strong partnerships.
  • Overseeing all technology operations and evaluating them based on predefined Key Performance Indicators (KPIs).
  • Establishing robust cybersecurity protocols, develop comprehensive IT security policies, and create a secure digital environment.
  • Partnering with Senior Leadership to assess and recommend growth focused opportunities that are aligned with TLR strategies
  • Maintaining and updating IT policies and systems to support the successful implementation of strategies set by Senior Leadership
  • Analyzing the business requirements of all departments by understanding their business needs and taking on an advisory role in their projects, ensuring smooth integration of technology solutions.
  • Purchasing efficient and cost-effective technological equipment and software
  • Working with IT team to identify the need for upgrades, configurations, or new systems
  • Manage IT Department’s budget and KPIs
  • Ability to stay current on international and government IT requirements; CBP, C-TPAT, Defense
  • Provide leadership within ad-hoc project teams, involving tasks such as auditing, system evaluation, collaboration with subject matter experts, and risk management.

 

Desired Skills and Experience: 

  • BS/BA in computer science, engineering, or relevant field required
  • Minimum 7 years’ experience managing employees within an IT environment preferred 
  • Advanced understanding of computer systems {hardware/software}
  • Experience in WFH environment {and the IT issues that come with WFH} a plus
  • Proficiency in forecasting, budgeting, and strategic use of IT staff
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Experience in controlling information technology budget
  • Excellent leadership, prioritization, and organizational skills
  • Strong problem-solving skills and an analytical mindset required
  • Knowledge of how to manage projects effectively
  • Must be able to source, negotiate, and manage multiple outside contractors as needed
  • Outstanding communication: ability to communicate to tech-savvy and non-technical staff
  • Experience with CargoWise a plus
  • Power BI knowledge and experience a plus
  • Knowledge of international logistics a plus
  • Ability to remain calm and prioritize in high stress situations

 

Key Competencies:

  • Budget control
  • Business analysis
  • Continuous learning
  • Effective communication
  • Leadership
  • Policy setting
  • Project and people management skills
  • Strategic and analytical thinking
  • Technical knowledge
  • Vendor management

 

Outside Sales Consultant

Department: Business Development

The Outside Sales Consultant is responsible for increasing sales by developing and maintaining relationships with customers and clients and for offering the best possible customer experience. Duties include identifying prospective customers, following up on potential sales leads, maintaining relationships with existing customers, and recommending marketing strategies designed for a target market.  This is an exempt position reporting to Heather Kiesel, President – TLR.

 

The Outside Sales Consultant is responsible for, but not limited to, the following:

  • Promote / sell all TLR services, focusing heavily on Duty Drawback and CBMA {Craft Beverage and Modernization Act}.
  • Manage and pursue business as assigned, to expand and increase TLR share of client revenue.
  • Meet regularly with BD management to review progress reports.
  • Gain a clear understanding of customers business and service needs to support and manage customer expectations.
  • Strengthen relations with existing customers as well as build new relationships with potential customers.
  • Work with BD team to prepare and send quotations and other literature to prospective clients; produce agreements including all supporting documentation.
  • Plan and manage personal business portfolio/territory/business according to an agreed market development strategy.
  • Monitor and report on market and competitor activities and provide relevant reports and information.
  • Utilize TLR’s CRM platform, HubSpot, to accurately document all existing customer and prospective activity and to regularly update relevant information for purposes of sales tracking and reporting.
  • Follow up and follow through with each prospect.
  • Maintain excellent communication and customer relations with external and internal clients.
  • Other duties as assigned by manager.
  • Project-based duties, including, not limited to participating in the SME {Subject Matter Expert} group, will be assigned on an ad hoc basis.

 

Desired Skills and Experience:

  • A Bachelor’s degree in marketing, business administration, supply chain management or related field preferred; a combination of education and work experience may be considered in lieu of a degree.
  • Minimum of 3-5 years sales experience of a service with demonstrated ability at meeting sales objectives.
  • Strong understanding of Duty Drawback and CBMA.
  • Strong consultative skills.
  • Exceptional customer service skills.
  • Ability to assess customer needs and provide solutions.
  • Experience working in a remote environment.
  • The ability to collaborate with our internal teams to craft and propose best-in-class industry solutions.
  • Proven ability at both building new client relationships and optimizing existing relationships.
  • Excellent prospecting skills.
  • Effective communication and negotiation skills.
  • Excellent closing skills.
  • Experience using Customer Relationship Management {CRM} software {HubSpot preferred}.
  • Proficiency in all MS Office applications.
  • Experience in developing and presenting effective slide decks to existing and prospective customers.
  • Demonstrated ability to research industry trends to identify new opportunities for potential sales.
  • The ability to build rapport, ask questions, and listen in order to build a successful and cohesive sales plan.

 Key Competencies:

  • Action Oriented
  • Attentive and active listening
  • Communication
  • Initiative
  • Presentation skills
  • Relationship building
  • Results driven
  • Sales knowledge
  • Strategic agility and problem solving
  • Time and organizational management